TREATMENT BOOKINGS
We require a payment for every online reservation. This payment will be added to your account and used to offset the cost of the scheduled appointment.
However, if you cancel the appointment within less than 24 hours or miss it altogether, this payment will be forfeited. Please consult the cancellation policy outlined below for additional information.
CANCELLATION POLICY
We adhere to a strict 24-hour cancellation policy. In the event that you fail to attend or cancel an appointment without providing a 24-hour notice, the complete cost of the treatment will be billed. If you anticipate needing to modify your appointment, kindly inform us as early as possible via email or phone.
You have the option to independently cancel appointments online using the confirmation email you received, or you can cancel via email or phone to the FlexBodyLab. Please note that voicemail messages will not be accepted.
A confirmation of your cancellation will be sent to you via email. If you have not received a cancellation email, it indicates that your appointment with us remains unaffected, and we will implement our standard fee policy for late cancellations or no-shows.
TREATMENT PACKS AND CREDIT
Treatment packs are available for Sport Massage, offering a small discount for multiple, repeat bookings.
If you pay upfront and credit your account ahead of carrying out treatment, that credit will remain valid for one year from the date of transaction. Credit Remaining on your account after this time will be written off and cannot be claimed.
Massage and Coaching packages and credit are non-refundable. Please carefully consider your purchase in advance.
GIFT CARD
Gift cards are valid for 12 months from purchase.
